Symbroj Media Private Limited, publisher of Metro Rail News. Last updated 16 August 2026.
This policy covers subscriptions to Metro Rail News — digital, print, and overseas. It sits alongside our Terms of Use and Privacy Policy.
Cancelling a subscription
You can cancel at any time. There is no cancellation fee and no notice period.
- Cancel from your PayPal or Zoho account, or email us at info@metrorailnews.in and we will do it for you.
- Cancelling stops any future payment. It does not end your current subscription — you keep full access until the last day of the period you have already paid for.
- We will confirm the cancellation by email, along with the date your access runs to.
Automatic renewals
Our one-year plans renew automatically so that access does not lapse. Our two-year and five-year plans do not renew at all — they are a single payment for the whole term.
Before any renewal is charged, we email you ten days in advance with the amount and the date, so nothing arrives unannounced.
If a renewal is charged that you did not intend, tell us within 14 days and we will refund it in full and cancel the subscription, no questions asked.
Refunds
Digital subscriptions
If the service is not what you expected, write to us within 7 days of your first payment and we will refund it in full.
After 7 days we do not refund the unused part of a term, because access to the magazine archive and tender data is granted immediately and in full. You can still cancel at any time to stop future payments, and you keep access until the term ends.
Print subscriptions
If you cancel part-way through a print subscription, we refund the issues not yet posted, calculated pro-rata. Issues already dispatched are not refundable.
If an issue arrives damaged or does not arrive at all, tell us and we will send a replacement at no charge. Please let us know within 30 days of the issue date.
Overseas subscriptions
The same terms apply. Refunds are made in the currency you paid in. Where a print subscription is cancelled, the airmail portion of any undispatched issues is refunded with them.
How to request a refund
Email info@metrorailnews.in from the address on the subscription, or write to us at the address below. Include your subscription reference if you have it — it makes things faster, but it is not essential.
We respond to every request within 2 working days. Approved refunds are processed within 7 to 10 working days and returned by the same method you paid with. How quickly it then appears depends on your bank or card issuer.
GST
Refunds include any GST charged. Where an invoice has already been issued, we raise a credit note against it so your records and ours agree.
Contact
Symbroj Media Private Limited
Email: info@metrorailnews.in
Phone: +91 99904 54505
New Delhi, India