Metro Rail News has conducted Exclusive Interview with Mr. Sanjeev Subhdar, EVP & Head Engineering solution, Datamatics Global Services Limited, to know about new trends & technology in ticketing. Here is an excerpt from the interview:
What is your vision for Metro Rail?
Ans: The Metro Rail transits that are being built in India are
quite advanced and futuristic in many aspects. Datamatics is a contributor for Automated
Fare Collection (AFC) in this domain. We provide state-of-the-art technology in
our projects, which is better off than many places in the western world. This
is mainly because the latter were installed few years ago. In comparison, the
technology that we provide today is quite advanced.
Datamatics’ vision is to provide ‘futuristic AFC solutions’ by using
cutting edge technologies, such as Face Recognition, Blockchain for accounting,
Account Based Ticketing system, Artificial Intelligence (AI) / Machine Learning
(ML) driven journey support, and Big Data. We also envision providing far
superior user experience using Augmented Reality (AR) and Virtual Reality (VR)
in this field.
What are the Challenges of Multi-modal transport Ticketing?
Ans: The current maturity of technology is quite capable of
handling multi-modal ticketing. The real challenge is that the different transport
operators do not participate in the initiative of common ticketing initiatives.
Many reasons exist for their staying away from such initiatives, for example, they
serve different segments and price points, face issues related to profitability
and social responsibility compelling them for Fare structure. Such Fare
structure restricts sharing revenue, transaction fees, etc. Hence the common
ticketing commercial agreement amongst the different transport operators has not
culminated so far and the initiative has not taken-off.
Do you have any comment on One Nation-One Card?
Ans: ‘One Nation One Card’ is a very good initiative. Lot of work
is needed from the government and regulatory authorities to realize this vision.
At present, even a fully-operational multi-modal city-wide system is not
functional. So we have a long way to go. It is a significant beginning and
hopefully we will collectively achieve this vision sooner than later.
What is the future of Biometric based ticketing system in India?
Ans: At present the Biometric based ticketing is not fully ready to
meet the requirements of ticketing scenarios mainly due to the speed of
biometric recognition and some other technical limitations. But it will catch
up. As far as India is concerned, the problem becomes more complex as the crowd
and footfall at transit points is humongous.
What are the features of ticketing solution deployed for Lucknow Metro?
Ans: Lucknow Metro is the fastest executed AFC project so far in
India while abiding with all the quality parameters and setting new benchmarks
in the process. The state-of-the-art AFC system is designed to be highly
secure, scalable, and reliable. The system uses smart gates, which accept
contactless fare media. The Ticket Vending Machines (TVMs), Add Value Machines
(AVMs), Ticket Office Machines (TOM), and Excess Fare Office (EFO) machines are
very user-friendly and modern, powered by the latest technology. The high usage
of TVMs is a clear indicator of its user-friendly design. The modularity of the
system allows integration with new technologies and fare media, such as Quick
Reference Code (QR Code), Near Field Communication (NFC), etc. thus enhancing
the overall capability of the system and reducing the total cost of ownership
(TCO) for the transit operators. The transactions are made fully secure through
the use of unique security keys and secure access module (SAM). This inhibits
editing or copying of the fare media thus preventing fraud.
The system significantly reduces
operational costs, ensures zero revenue leakage, along with monitored access
and transit. The system is integrated with a Central Clearing House System
(CCHS) at Lucknow, India and is capable of extending the fare media / smart card,
christened ‘GoSmart card’, for multi-modal transit all over Lucknow thus making
the ‘One City One Card’ paradigm a powerful venture for the near future.
The system is highly scalable and
can cater to many transit agencies within and outside Lucknow. This card can
also be used for non-transit service payments, such as property tax, BSNL
mobile payment, etc. The card can even be extended to fulfill the ‘One Nation
One Card’ exemplar or multi-modal transit all over the country, in the long
run.
Do you think mobile ticketing will capture smartcard ticketing market?
Ans: Mobile is changing many things in our lives. It is expected
that smart cards such as credit/debit, ID, Access, etc., will be replaced by ‘the
mobile’ as it can emulate a smart card. As the mobile progressively replaces such
smart cards, the same will happen to smart cards related to ticketing as well.
However, it is a gradual process and will take some time. NFC and QR code will
however speed-up the replacement of smart card tickets even before the mobile emulation
method is used in AFC solutions.
What is virtual ticketing concept? Does it really work?
Ans: Virtualization is happening to so many things and will happen
to ticketing media as well. Virtual
Ticketing is another form of fare collection to manage rush hour traffic and
footfall in order to avoid congestion and bottlenecks. Like many other changes
it is also a change that would happen at certain pace and will take its own
time. With appropriate technology and implementation there is no reason it will
not work.
How Artificial intelligence (AI) and Machine Learning(ML) can be
implementedin AFC?
Ans: There are many things, such as journey time optimization,
ticket cost optimization, multi-stop round-trip planning, etc., which require
data, and are possible only with AI/ML. Needless to say, Big Data will be an
essential component of the solution.
What is Automatic Fare Collection Gate ‘Swagat’ and an Open
Loop Automatic Fare Collection System ‘Sweekar’?
Ans: SWAGAT is an Automatic Gate developed by BEL in collaboration
with few other government agencies and SWEEKAR is a fare collection solution
developed similarly. They are designed to accept Open Loop cards and the National
Common Mobility Cards (NCMC).
What kind of AFC system likely to installed in Mumbai Metro line
2&7 and their features?
Ans: Mumbai Metro Line 2&7 AFC system is very advanced yet very
simple. It uses Mobile Ticketing with a simple and user-friendly app, QR code
for a single journey, and a smart card for other types such as monthly passes,
stored value mode, etc. The technology and the devices provided are fully ready
for using Open Loop ticketing, such as contactless credit/debit cards, instead
of using proprietary media, such as operator-specific smart cards and paper
tickets.
The equipment, which is being supplied
is state-of-the-art and very robust. Special consideration has been given while
designing the equipment for the Mumbai environment, i.e. is temperature,
humidity, etc., as well as anticipated heavy usage due to high footfall and ridership.
The ridership is expected to be 2.0 million passengers per day. This footfall
volume is one of the highest in the world given that it is only 53 stations that
too covering only a part of the Mumbai city.
What are your new innovations for ticketing system and how it can help Metro
operators to improve efficiency and reduce costs?
Ans: Datamatics is very keen on making use of innovative
technologies to control and monetize increasing footfall as well as eliminate
revenue leakage at all crowded transit points. We have already implemented many
cutting edge technologies available in the AFC domain in our projects. QR code
is fast replacing the single journey smart tokens thus saving huge operational costs
for the transport operators. Mobile ticketing is likely to save costs in a big
way. As Biometrics based ticketing becomes a reality, huge costs will be saved
as the need of fare media, such as smart cards, paper tickets, etc., will
substantially reduce.
Do you serve to any other market segment aside from Metro Railway?
Ans: We are in many other segments such as, Automatic Tolling,
Parking, Payment solutions, Retail Solutions, etc. AFC is just one of our focus
segments.
Datamatics has an independent
Engineering Solutions and Services practice. The company offers development,
maintenance, integration, and testing of fare media solutions, front-end
devices, station-level systems, and back-end systems for metro rail, bus, light
rail, mono-rail, parking lots, etc.
Datamatics also provides turnkey Engineering Solutions for mobility, internet of things (IoT), machine-to-machine (M2M) service enablement, and smart cities. The company has the expertise and domain knowledge in Automotive, Consumer, Industrial, Retail, Healthcare, Transport, and Ancillary Banking. Using this, Datamatics enables building intelligent and futuristic connected devices and solutions that leverage IoT and M2M services for smart cities.